The same update gets written three times.
The PSM already told the client. Then they re-type it into the tracker, and someone rebuilds it into a deck. Three versions of the same facts — and leadership reads the oldest one.
Partner Success software for healthcare-IT teams
Know before
Know before
they tell you.
For healthcare-IT Partner Success leaders: your Partner Success Managers (PSMs) post one short update per account each week, and Partner Success Pulse turns it into a current portfolio view, a queue of accounts that need you, and a Friday brief that's already written.
20 minutes on your actual week · no slide deck · setup done with you before week one
Founded by Saša Ilić — a U.S.-based healthcare-IT professional with more than 15 years across technical operations, service delivery, leadership, and Partner Success.
Pulse, the leadership view — real product screen, sample data.
Sound familiar?
Your PSMs know what changed.
Your PSMs know what changed.
Leadership hears it last.
The first half hour goes to finding out what happened.
A current picture means pinging PSMs, opening someone's tracker and scrolling back through Teams. The meeting establishes the facts instead of deciding what to do about them.
The concern was known. It just never reached you.
The CIO's frustration, the sponsor who's leaving — the PSM knew. It lived in their head or their notes, not somewhere leadership looks every week.
How it works
One weekly update.
One weekly update.
Three jobs done.
This is what a normal week looks like once Pulse is running.
1 Mon – Thu
PSMs post the update
Right after the client call, on a phone: status, trend, SLA, sentiment, escalations, and whether leadership help is needed. A few minutes per account — or one tap for no change.
2 Any day
Leadership works the queue
Pulse shows the whole book as soon as a PSM submits. Review lists the accounts that need attention, with the reason, and records what you decided.
3 Friday
The Brief is already written
The week's executive brief comes from the same updates. Check it, send it, and walk into the leadership meeting with the story organised.
Setup is ours, not yours: we configure your accounts, service lines and team with you before week one. You don't update Pulse and then write the report — the update becomes the report.
What changes for your team
Less chasing. Earlier action. A week you can read.
Know which accounts need you this week
Every account that needs leadership attention is listed with the reason: escalated, declining, help requested, information outstanding.
Review queueWalk into Friday with the brief written
The executive brief is assembled from the updates your team already posted — what changed, where attention should go, what moved forward.
Weekly BriefSee the whole book in one scan
Filter every account by status, see them on a map, and open any one for SLA, sentiment, risk and renewal as separate signals.
PulseStop reading silence as good news
An account nobody updated shows up as incomplete visibility, never as healthy. A quiet week never looks like a good week.
Update freshnessGet updates that actually get written
Phone-first in the browser, the same fields every week, one tap for "no change". Built for the ten minutes after a client call.
PSM updateShare wins with Sales, not the risk
Sales sees referenceable accounts and approved commercial fields only — never health, sentiment, escalations or the Brief.
Role-based Sales view
The product, with sample data
Click through a week in Pulse.
Five real screens, from the PSM's phone to the Sales view.
The PSM's week: a few minutes per account.
Each PSM sees which updates are due and when. Every account shows its current status, SLA, sentiment and escalation, plus the most important change since last week — then one tap: No change, or Update.
- Updates due this week, with the deadline
- Open requests and actions waiting on the PSM
- Runs in the phone's browser — nothing to install
The whole book, before the 9 a.m. meeting.
Leadership filters every account by status — all, at risk, caution, healthy — and sees them on a map. Tap any account for SLA, sentiment, risk and renewal, each shown as its own signal.
- Search by account, PSM or HQ
- Health, risk and renewal are never blended into one score
- An account nobody updated shows as incomplete, never as healthy
The accounts that need you, with the reason.
Review walks leadership through the week's attention list one account at a time — what's off target, what the PSM is asking for — and records what you did about it.
- Acknowledge, take action, or ask the owner for what's missing
- VP action requests and open information requests shown on the account
- Progress through the week's queue, so nothing is skipped
Friday's brief, already written.
The weekly executive brief is assembled from the updates your team already posted: a portfolio snapshot, top risks, and each at-risk account's story — who owns it and what leadership is being asked to do.
- Regenerate from the latest data before you send
- Preview, copy, and see what changed this week
- Download as PDF or Word, or send by email
What Sales sees — and what it doesn't.
Sales access is optional. When it's on, Sales gets a separate account list built from approved commercial fields — location, owner, active users, whether the account is referenceable, and renewal timing — with a button to contact the PSM or VP.
- Health, sentiment, escalations and internal notes aren't on the Sales record at all
- Sales never receives the Brief
- Enforced by role on the server, not by hiding buttons
Real product screens from the demo workspace. Accounts, people and figures are sample data.
Request a Demo
We'll walk the same product against your team's actual week.
What you can check before you sign
No borrowed logos. Just commitments you can hold us to.
20 min
First working session, on your actual week — the real product, no slide deck.
90 days
Pilot length, with success measures agreed before it starts.
12 months
Founding-partner pricing held if you continue after the pilot.
Someone who has run this week.
Partner Success Pulse is built by Saša Ilić, with more than 15 years in healthcare IT across technical operations, service delivery, leadership, and Partner Success — and you work with him directly during the pilot.
A page written for your reviewer.
Tenant isolation enforced on the server, invite-only access, and a plain list of what we don't claim — including SOC 2 and HIPAA status. Read the Security page.
Judged on your numbers, not our slides.
The pilot measures what matters to you — for example, accounts that reached leadership through Pulse that week, and commitments followed through because they were recorded.
Founding-partner pilots are opening now, so there are no customer quotes on this page yet. We'll add results once pilots produce them — with the customer's permission.
Versus keeping it the way it is
Your current weekly stack, next to Pulse.
Your CRM and service platform stay exactly where they are. This is about the status email, the tracker and the deck.
| Every week | Status email + tracker + deck | Partner Success Pulse |
|---|---|---|
| Where the update lives | Three places, written three times | One structured update per account |
| Getting the current picture | Pinging PSMs, opening trackers, scrolling Teams | Pulse, as soon as a PSM submits |
| Knowing where to act first | Read everything, decide by feel | Review queue, with the reason for each account |
| The Friday report | Rebuilt by hand, from memory | Assembled from the week's updates |
| An account nobody updated | Looks the same as a quiet, healthy one | Flagged as incomplete visibility |
| What Sales can see | Whatever the permissions happen to allow | Approved commercial fields only — never the Brief |
| Last quarter's picture | Overwritten or copied forward | Each week preserved on the account |
Run your own numbers
What does rebuilding the week cost you today?
This estimates the status quo only. Pulse doesn't remove weekly reporting — leadership still needs a weekly read — and how much of this manual rebuild it replaces for your team is exactly what the pilot measures.
Pricing
One offer, priced to your team.
A 90-day pilot, set up with you.
For healthcare-IT Partner Success teams ready to put Pulse into real weekly use. We're opening a small number of founder-led pilots at a time.
Priced by team and account scope. You get the number in the first conversation — no form to fill in first, and no public tiers.
- A 20-minute working session on your actual week, with the real product
- Your accounts, service lines and team configured with you before week one
- Founder-led onboarding and direct founder support throughout
- A 90-day pilot with success measures agreed at the start
- The existing reporting step Pulse replaces, agreed before you begin
- Optional Sales view, limited to approved commercial information
- Founding-partner pricing held for twelve months if you continue
20 minutes on your actual week · no slide deck · setup done with you before week one
Measures you agree to, not ones we pick later.
We agree the measures with you at the start. Ones worth discussing include how many accounts reached leadership's attention through Pulse that wouldn't otherwise have surfaced that week, and how many leadership commitments were followed through because they were recorded on the account. These are what the pilot measures — not results we're promising.
You decide, with your own evidence.
The current picture is useful from the first round of updates, and trend and history from around week three. At the end of the pilot you look at the agreed measures and decide whether to continue.
Before you book
The questions buyers ask first.
Who is Pulse for?
U.S. healthcare-IT managed-services organisations supporting hospitals and health systems — Partner Success teams running Epic application support, MyChart and patient portal support, clinical service desk and TMS engagements. PSMs post the update, the VP or Head of Partner Success works Review, and executives read the Brief.
What happens in the first call?
Twenty minutes, and it starts with your week rather than our product: how the weekly rhythm runs today and where the judgment about an account currently lives. Then we walk the real product against it — the PSM update on a phone, Pulse, Review, the weekly Brief and the permission-gated Sales view. No slide deck.
What does setup require from our team?
We configure your accounts, service lines and users with you before week one, so the first week is a working week rather than a data-entry project. The current picture is useful from the first round of updates; trend and history become useful from around week three, once there's something to compare against.
How does the pilot work, and how is it priced?
The pilot runs 90 days with success measures agreed at the start, founder-led onboarding and direct founder support throughout. Founding-partner pricing is based on team and account scope and is held for twelve months if you continue. We give you the number in the first conversation.
Does Pulse replace or integrate with our CRM or service platform?
Neither, today. Pulse works independently: your PSA, ITSM and CRM stay authoritative for tickets, SLA attainment and the commercial record. Pulse is the internal home for relationship judgment — sentiment, executive relationship shifts, escalation context, and where a PSM is asking for leadership help.
Does Pulse hold PHI, and what does a security review look like?
Pulse is designed for account-level operational information and is not intended for PHI or patient information; customers are instructed not to enter it. We do not hold SOC 2 today. A written Security Overview covering architecture, tenant isolation, access control and data handling is available on request, without signing anything. Read the Security page or email security@getsuccesslayer.com.
Stop rebuilding the week. Start acting on it.
Know which hospital relationships need you before the client has to tell you. Twenty minutes on your actual week, the real product, no slide deck — and we do the setup before week one.
Request a DemoFounder-led · 90-day pilot with agreed measures · designed for account-level operational information, not PHI